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ISIC Service Office
The ISIC Service Office is located in Belgrade, Serbia.
ISIC Service Office carries out the day-to-day management, services and administration of the global ISIC network on behalf of the ISIC Association.
It’s mission is to support ISIC Board and existing and potential ISIC issuers in their effort to make and maintain the ISIC as the most known, most accepted, most valued and most distributed international student identity verification tool worldwide.
ISIC Service Office Team
Djuro Blanusa
Head of OperationsDjuro leads the ISIC Service Office and reports to the Chair of the ISIC Association Board. He is responsible for the consistent achievement of mission, vision, duties and responsibilities, core activities and financial objectives of the ISO and ISIC Association.
Jovana Kravcuk
Members Relations ManagerJovana manages the relationship with Member Organizations, identifies opportunities to improve the experience and prioritizes weak distribution areas. She ensures compliance with ISIC standards and ER/PER principles, monitors sales performance, and acts as the main point of contact for Members.
Radek Klein
IT ManagerRadek is responsible for the management, development and operation of information systems, mobile apps, websites and related IT infrastructure necessary for the ISIC distribution and operation. He also manages BI tool and data warehouse to creates reports for business insights.
Jovana Dencic
Finance & Operations ManagerJovana manages the organization’s financial and operational activities, ensuring efficient card production, delivery, and support to Member Organisations. She manages budgeting, payments, cash flow, accounting, supplier coordination, and stock management, while providing regular financial reporting to the ISO Head of Operations, FSC, and ISICA Board.
Ivan Simic
Appointed Offices ManagerIvan is responsible for the Appointed Offices management, and ISIC issuers expansions in the open territories without ISIC ER or PER. He manages matters related to the Appointed Offices and Educational Institutions, their support, responsibilities and eligibility.
Marina Dizdarevic
Partnerships ManagerMarina is responsible for expanding and improving ISIC’s global and national benefit portfolios by managing international partnerships, supporting ISIC offices, and ensuring high-quality content across all digital platforms. She also drives partner relationships and enhances the student user experience.
Marina Nićiforović
Event ManagerMarina oversees the planning, coordination, and delivery of ISIC’s international events. She manages the full event lifecycle, from programme development and partner coordination to on-site execution. She is also responsible for all event-related communication, as well as sponsorships.
Maja Vukmanovic
Projects and Administration ManagerMaja coordinates ISICA projects, ensuring smooth implementation, effective communication, and compliance across initiatives. She also oversees administrative operations for ISICA and ISO, maintains documentation, and supports HR activities while assisting the Head of Operations with official correspondence and reporting.
Bojan Djordjic
Graphic DesignerBojan is the steward of the ISIC brand, including the design of the ISIC cards and any promotional materials that support them. He is also responsible for marketing materials, visual communication such as newsletters and promotional materials for global partnerships.
Central Services
Governance
Respect and implement obligations as set out in the ISIC Association Constitution and Convention, by the ISIC Annual General Meeting (AGM) and as required by law.
ISIC issuers community
Creating and encouraging engagement of all ISIC issuers in the ISIC issuers community (family like feeling).
Communication
All interactions with issuers are delivered respectfully, efficiently and timely
ISIC issuers cooperation
Creating opportunities for ISIC issuers to cooperate, share knowledge and help each other via webinars, seminars, trainings, booth camps, internships, expert stays, etc...
International relationships
Maintenance and management of endorsement, support and recognition with international educational institutions, student organisations, governmental institutions (if requested by national ER/PER) and International organisations.
Resources
Equip issuers with guides, resources, and tools that leverage ISIC community expertise to allow issuers to grow their respective market(s).
Supply chain
Timely and accurate production and supply of cards, revalidation stickers, serial numbers and other material, card designs, software and hardware necessary for distribution.
ISIC Trademark protection
Take all necessary steps to protect the ISIC (and all directly related) trademarks and brand globally.
Verification
Provide and maintain a GDPR compliant verification solution for ISIC validity.
Benefit database
Provide and maintain an accurate database of all benefits which will be easily displayable in different environments (e.g. web, 3rd party applications via API or similar solutions).
End user apps
Provide and maintain simple and easy to deploy end user applications to allow communication with students and that create affinity towards ISIC, e.g. basic mobile app showing relevant content – discounts and digital ISIC, basic web page template, international web page.